See your team’s availability the moment it changes.
What are live agent statuses?
Qvasa now listens to Zendesk’s state-changed events (both classic channel statuses and the new unified status) and updates every affected dashboard widget in a couple of seconds. You can tell at a glance:
Who just went online, away, offline, etc.
Which channel (Support, Messaging, Talk…) they’re in.
When they switched and how long they’ve been there.
Heads-up: We only record events we receive. Historical/back-fill is not supported—data starts flowing after you create the webhook.
1. Enable The Feature
Ensure you have added a Zendesk API Token to Qvasa
In the left-hand nav, open Settings.
Search for “Zendesk Webhooks.”
Don’t see it? – Reach out to [email protected] or your Customer Success Manager and we’ll flip the switch.
2. The Agent Status Webhook
Setting | Value | Notes |
Webhook name |
| Automatically generated by Qvasa |
Endpoint |
| Qvasa stores this securely |
Event types |
| Covers classic and unified statuses |
Request method |
| |
Authentication | Included automatically | Uses a new Qvasa API key |
Quick-create from Qvasa
In Settings → Zendesk Webhooks click Manage Zendesk Webhooks.
Locate the row named qvasa_agent_status_changed_webhook.
Press Create in Zendesk.
Wait a few seconds... Qvasa confirms success, shows the new Webhook ID and a View in Zendesk link.
That’s it! From this point forward every status flip will flow into Qvasa in real time. Any agent status and unified agent status widget will be available in the UI and those values will be updated in real time.