Introduction
Quick stats show you one number — tickets created, tickets solved, messages sent. But the metrics your team actually steers by are usually a combination of two numbers: a resolution rate, a backlog gap, a per-agent ratio. Widget Formulas let you build those directly on a dashboard: pick two quick stats you have already saved, choose an arithmetic operation, and Qvasa computes the result as a live widget.
Here is a dashboard built entirely from two plain quick stats — Tickets Created and Tickets Solved — plus one formula widget for every operation:
The Five Formula Operations
Percentage — numerator ÷ denominator × 100. Example: Tickets Solved ÷ Tickets Created as a Resolution Rate of 79.93%.
Difference — first metric (A) minus second metric (B). Example: Created minus Solved as Net New Backlog. Great for missed-work counts a percentage hides, and negative results are allowed.
Sum — A plus B. Example: Created plus Solved as Total Ticket Activity.
Product — A times B. Useful for projections and rate-times-volume math.
Quotient — A divided by B, not multiplied by 100. Display it as a rounded decimal (1.25) or as a fraction (223/279) — your choice via the Data Format dropdown.
Before You Begin
You need edit access to the dashboard.
Formulas combine widgets that are already saved on the same dashboard. Add the quick stats you want to combine first — for example Tickets Created and Tickets Solved — then build the formula from them.
Each operand keeps its own date range and filters. The formula itself does not apply a date range — it combines whatever each component widget computes. Give both operands matching date ranges unless you deliberately want to mix windows.
Step 1: Open the Widget Formulas Tab
Open your dashboard, click Edit, then click the + button at the end of a row to add a widget. In the widget picker, choose the Widget Formulas type on the left — all five operations appear in the middle column:
Step 2: Pick an Operation and Its Components
Click an operation to configure it. For a Percentage quick stat you pick the numerator and the denominator from dropdowns listing the quick stats saved on this dashboard. Here we divide Tickets Solved by Tickets Created to get a resolution rate:
Click Add Widget and the formula lands on your dashboard, computing live like any other widget.
Step 3 (Quotient Only): Choose a Data Format
The Quotient operation adds one extra choice — Data Format. Decimal shows a rounded number like 1.25; Fraction (A/B) shows the two values side by side, like 223/279:
Nesting: Formulas Built from Formulas
A formula's components do not have to be plain quick stats — they can be other formula widgets, nested up to 5 levels deep. In the dashboard above, "Backlog Share" is a percentage whose numerator is itself a formula: (Created − Solved) ÷ Created. Formula widgets appear in the component dropdowns with a "(formula)" suffix.
Good to Know
Division by zero is safe. A quotient with a zero denominator shows N/A (decimal) or A/0 (fraction) instead of erroring. A percentage with a zero denominator shows the numerator × 100.
Just-added quick stats not in the dropdowns? Refresh the page — the component dropdowns are loaded when the page opens.
No circular references. Qvasa rejects a formula that would reference itself through its components, and any chain deeper than 5 nested formula levels.
Deleting a component breaks the formulas built on it — they will report the missing metric (for example "Numerator widget not found") until you edit them to point at another widget.
If you have any questions, reach out to the Qvasa team — we are happy to help.