Quick stats show you one number — tickets created, tickets solved, messages sent. But the metrics your team actually steers by are usually a combination of two numbers: a resolution rate, a backlog gap, a per-agent ratio. Widget Formulas let you build those directly on a dashboard: pick two quick stats you have already saved, choose an arithmetic operation, and Qvasa computes the result as a live widget.

Here is a dashboard built entirely from two plain quick stats — Tickets Created and Tickets Solved — plus one formula widget for every operation:

Open your dashboard, click Edit, then click the + button at the end of a row to add a widget. In the widget picker, choose the Widget Formulas type on the left — all five operations appear in the middle column:

Click an operation to configure it. For a Percentage quick stat you pick the numerator and the denominator from dropdowns listing the quick stats saved on this dashboard. Here we divide Tickets Solved by Tickets Created to get a resolution rate:

Click Add Widget and the formula lands on your dashboard, computing live like any other widget.

The Quotient operation adds one extra choice — Data Format. Decimal shows a rounded number like 1.25; Fraction (A/B) shows the two values side by side, like 223/279:

A formula reacts to the dashboard's quick filters bar the same way the cards around it do. Pick a brand, a group, or a date in the bar at the top of the dashboard and Qvasa applies it to every component of the formula, at every level of nesting, then recalculates. A formula card always equals the arithmetic you would do by hand on the component cards sitting next to it — filtered, or cleared.

Where a quick filter covers the same field a component already filters on, the quick filter wins for as long as it is applied. That is the same rule every native widget follows, so a dashboard stays internally consistent. Clear the bar and each component returns to its own saved filters. Full detail on precedence lives in the Comprehensive Guide to Filters in Qvasa Dashboards.

The date label on a formula card names the window its components used. When the components share a window it reads like any other card, for example Previous week (Sun–Sat). When they use different windows it reads Mixed dates followed by each one, so a mismatch between components is visible on the dashboard instead of hidden inside the number.

A formula's components do not have to be plain quick stats — they can be other formula widgets, nested up to 5 levels deep. In the dashboard above, "Backlog Share" is a percentage whose numerator is itself a formula: (Created − Solved) ÷ Created. Formula widgets appear in the component dropdowns with a "(formula)" suffix.

Every formula card carries a calculator icon next to the filters icon in its top bar. Hover it and Qvasa shows the arithmetic behind the number you are looking at: the formula with each component's value filled in, such as (39 + 0) = 39, and one line per component metric with its value and its date range.

Nested formulas are expanded in place, so a three-level formula shows the whole chain rather than a single intermediate total. It is the quickest way to confirm a surprising result really is the sum of its parts, and to spot the one component pointing at the wrong metric or the wrong window.

The same breakdown is available over the User Access API. A formula result from POST /dashboard_widgets/:id/query includes an extra_context object with the summary and a details line per component, alongside date_filter_display_text and operand_date_filter_display_texts.

If you have any questions, reach out to the Qvasa team — we are happy to help.