All CollectionsGuidesGuidesHow to use Qvasa features38 articlesHow to Create Backfillable Qualitative QuestionsHow to Give a User Edit Access Without Giving Them Access to All Dashboards: Use Private DashboardsHow to Write Great Option Context for Fixed Categorization WorkflowsThis guide shows you how to write clear, reliable option context for fixed classifiers (non-generative) - also known as Qualitative Questions, AI Questions, or AI WorkflowsHide Ticket Attributes to Declutter Filters and Improve PerformanceQvasa MCP Server — Security and Integration ReferenceHow to Highlight Breaches of a Target Line on Combined ChartsMeasuring Messaging Volume: Total Messages Sent and ReceivedHow to Bulk Edit Dashboard Widgets with Multi-SelectUnderstanding email touch count metricsHow to Clone Widgets to Another DashboardCombine Metrics with Widget FormulasUnderstanding business hours email SLAsUnderstanding live, moment-in-time, and range-based metricsHow to see which agents were in a specific status at a moment in timeHow to analyze historical agent status behavior in the agents tableWrap-Up Time SLA: measuring how fast agents finish call wrap-upWorld Heat Maps: Shared Default Filters, Quick Filters Bar, and Access ControlAgent handle time by channel with assignment session open-status durationMeasuring agent idle time on MessagingMetric Matrix and Nested Rows TablesOmnichannel Queue Collections: Report on Groups of Zendesk QueuesOmnichannel Queue Metrics: Tickets Entering, Exiting, and Backlog by StatusMessaging → Email Escalations: What Qvasa Measures and Where to See ItDynamically Sized Tables: Export a Whole Table as an ImageQuick Filters Bar on Dashboards: Setup, Permissions, and Daily UseUsing the Qvasa MCP Tools Over Plain HTTP (No MCP Client Required)Open-status metrics on ticket assignment sessions: live, historical, and by agentFind the agents holding Open tickets: Active Open Assignments and Longest Time in Open StatusStatus Collections and Formula Columns: Build Your Own Agent MetricsCustomizing the Quick Filters Bar: Filter Buttons and Per-Tab BarsBuild a live threshold board: agents bucketed by time on an Open ticketColumn Formulas and Column Rollups: Per-Row Math and a Totals Row on Configurable TablesLocking Quick Filters Bar Filters: Filter-Level Permissions on DashboardsMessaging concurrency and capacity: how hot is your team running?Dashboard alerts and scheduled exports: alert on anything, send it anywhereBuild automations on Qvasa: dashboard alerts, ticket payloads and outbound webhooksTrend Line Charts: Compare a Time Window With the Same Window in Previous WeeksTimeline Widget: See What Every Agent Was Doing, Minute by Minute
