Sometimes a count isn't enough — you want the names. "Who was Online at the end of that Tuesday?" "Which agents were On Break when the queue spiked?" This guide shows how to answer that with the Agents With Unified Status Count widget: a moment-in-time metric that supports historical time travel and lets you drill in to see the actual collection of agents in a table.

The recipe has three parts: add the widget, point it at a historical moment with an absolute date filter, then drill in to view the agents table.

Open your dashboard, enter edit mode, and click Add Widget. Under Quick stat, search for "Agents with unified status count" and select it. In the configuration panel on the right, pick the unified status you care about (Online, On Break, Lunch, and so on). Optionally set a "time in status" threshold to only count agents who had been in the status for more or less than X minutes.

Note the description: this widget counts agents in the status at a moment in time — and that moment doesn't have to be now.

Still in edit mode, click the widget's filter icon to open its filters. Select the Date & Time field and choose the Absolute fixed date range strategy. Set a start date, an end date, and hours for each (they default to start of day and end of day), pick your timezone, then click Add and Apply & Save.

The key idea: the end of the range is the moment that gets measured. Set the end date and end hour to the instant you want to reconstruct — end of day July 15th in the example above. The start of the range matters too, as a lookback: Qvasa only considers agents who entered the status within the window around your range, so make the range wide enough to cover when agents actually went into the status. If the count comes back lower than expected, widen the range.

Back on the dashboard, the widget now shows how many agents were in the status at your chosen moment, with the absolute date range displayed in the widget's date chip.

Click the blue magnifying glass ("Inspect Data") in the widget's top bar. Qvasa opens the inspect view with an Agents tab listing exactly the agents behind the number — the drill-in uses the widget's own date filter, so the roster matches the count at that same historical moment.

From here you can:

A tip on columns: for historical queries, keep the drill-in table to simple identity columns — Email, Name, Zendesk User ID — as shown above (use Columns or Column Sets in the inspect view to configure this). Live status and duration columns describe agents' current state, so mixing them into a historical roster is misleading; the list membership is what reflects your chosen moment.

For more on drill-in and configurable column sets, see Ticket and Agent Drill-in Capabilities with Configurable Column Sets.