Qvasa

How to Install Qvasa

Before You Start: Setting Up Qvasa

Managing User Permissions in Qvasa

Getting Started with Dynamic Dashboards

Customizing Your Dashboard: Adding Rows and Widgets

Qvasa Widgets Library

Configurable Table Widget: Agents Table

Configurable Ticket Table Column Sets

Ticket and Agent Drill-in Capabilities with Configurable Column Sets

Comprehensive Guide to Filters in Qvasa Dashboards

Sharing Dashboards Externally with Non-Qvasa Users

How Qvasa's AI Works: Qualitative Questions and Intelligent Insights

Creating Alerts in Qvasa

Organization Alert Configurations

Connecting Qvasa to Zendesk with Global OAuth

Enabling Zendesk Custom Ticket Statuses in Qvasa

Tracking Agent Email Domains in Qvasa

Connecting to the Qvasa MCP

Bulk Add Account Members: Create and Group Many Users at Once

Send your first Qvasa alert to Slack

The Qvasa App in Zendesk: Showing Dashboards and Controlling Access

Getting Around Your Dashboard: the Nav Bar, Edit Mode and the Multi-Select Bar

Setting up SAML single sign-on (SSO)

Building your first dashboard, first alert, and more

Getting Started

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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What are Generative AI Workflows in Qvasa?

What is the Product Contact Workflow? (AI Categorization Workflows & Generative Workflows)

Understanding the Difference Between Zendesk Messaging and Comments in Qvasa Reports

How to Change Chart Sizes

Qvasa Status Page

Qvasa Plan Tiers

Security Review

Dashboarding FAQs

Why can't I see AI generated trends?

How to Uninstall Qvasa

Understanding response and resolution time metrics

How to resend the activation email to a user as an admin

How to Create Backfillable Qualitative Questions

How to Give a User Edit Access Without Giving Them Access to All Dashboards: Use Private Dashboards

How to Write Great Option Context for Fixed Categorization Workflows

Hide Ticket Attributes to Declutter Filters and Improve Performance

Qvasa MCP Server — Security and Integration Reference

How to Highlight Breaches of a Target Line on Combined Charts

Measuring Messaging Volume: Total Messages Sent and Received

How to Bulk Edit Dashboard Widgets with Multi-Select

Understanding email touch count metrics

How to Clone Widgets to Another Dashboard

Combine Metrics with Widget Formulas

Understanding business hours email SLAs

Understanding live, moment-in-time, and range-based metrics

How to see which agents were in a specific status at a moment in time

How to analyze historical agent status behavior in the agents table

Scheduling alerts and dashboard exports with cron schedules

Wrap-Up Time SLA: measuring how fast agents finish call wrap-up

World Heat Maps: Shared Default Filters, Quick Filters Bar, and Access Control

Agent handle time by channel with assignment session open-status duration

Measuring agent idle time on Messaging

Metric Matrix and Nested Rows Tables

Omnichannel Queue Collections: Report on Groups of Zendesk Queues

Omnichannel Queue Metrics: Tickets Entering, Exiting, and Backlog by Status

Messaging → Email Escalations: What Qvasa Measures and Where to See It

Dynamically Sized Tables: Export a Whole Table as an Image

Quick Filters Bar on Dashboards: Setup, Permissions, and Daily Use

Using the Qvasa MCP Tools Over Plain HTTP (No MCP Client Required)

Open-status metrics on ticket assignment sessions: live, historical, and by agent

Find the agents holding Open tickets: Active Open Assignments and Longest Time in Open Status

Customizing the Quick Filters Bar: Filter Buttons and Per-Tab Bars

Build a live threshold board: agents bucketed by time on an Open ticket

Column Formulas and Column Rollups: Per-Row Math and a Totals Row on Configurable Tables

Locking Quick Filters Bar Filters: Filter-Level Permissions on Dashboards

Messaging concurrency and capacity: how hot is your team running?

Dashboard alerts and scheduled exports: alert on anything, send it anywhere

Build automations on Qvasa: dashboard alerts, ticket payloads and outbound webhooks

Trend Line Charts: Compare a Time Window With the Same Window in Previous Weeks

Presentation Mode and Auto Refresh for Live Dashboards

Inspect Column Sets: Account Defaults and Dashboard Column Sets

Live Time in Queue for Talk and Messaging

Color Themes, Color Templates and Widget Formatting: Style Every Dashboard at Once

Zendesk API Metrics for Talk: Live Queue and Today’s Figures Straight from Zendesk

Drill Into the Records Behind a Count in an Inspect Table

Chart Time Unit and Chart Zoom: Choose How Detailed an Over-Time Chart Is, and What Part of It You See

Simple Table Drill-Ins: See the Counts Behind Every Rate by Agent

Spotting agents who keep messaging sessions open too long

Format Rules on Configurable Tables: Color Cells and Hide Rows

The Omnichannel Queue Events Table: Every Queue Stay, Column by Column

The Zendesk Skills Dataset: What Syncs, When, and the Widgets Built on It

The Account Time Zone: One Rule for Every Date in Qvasa

The Ticket Record Page and Its API: Every Section, and the Tool That Reads It

Your Zendesk API Budget: How and When Qvasa Calls Your Zendesk

Dashboard Usage Analytics: See How Much Your Team Uses Dashboards

Free-Size Widgets: Resize and Arrange Your Dashboard

Filter on Whether a Field Has a Value: "Any value" and Zendesk Field Excludes

Zendesk Talk Call Metrics: Queue, Abandons, Answer-Time SLA and Hold Time

CSAT in Qvasa: Survey Ratings, Customer Comments, and Scores by Agent and Group

Percentile Rollups: P80, P95 and Segmenting a Column Before It Rolls Up

Display Widgets: Titles, Dividers, Dead Space and Clocks

Meter Widgets: Goals, Thresholds and Colors

Guides

Live Agent Statuses in Qvasa

Feature Enablement

Schedule Codes and Categories: What Your Agents Are Scheduled to Do

Set Up Your Schedule Codes for Adherence: Channels, Productive Statuses and Adhering Statuses