Qvasa

Schedule Codes and Categories: What Your Agents Are Scheduled to Do

Set Up Your Schedule Codes for Adherence: Channels, Productive Statuses and Adhering Statuses

Timeline Widget: See What Every Agent Was Doing, Minute by Minute

Timeline Widget: Columns, Sorting and Column Filters

Timeline Views: Share the Schedule and Control Who Sees What

Status Collections and Formula Columns: Build Your Own Agent Metrics

Staffing Requirements: Set Up a Model from Your Spreadsheet

Custom Model Chart: Staffing Requirements on a Dashboard

Schedule Adherence in Qvasa: Three Ways to Measure It

Getting Started with Workforce Management in Qvasa

Beyond Adherence: Reporting on Your Schedule Data

The Schedule Page: Every Agent's Plan Next to What They Did

WFM Permissions: Who Can See and Change Scheduling

Schedules, schedule codes, adherence and reporting on scheduled data.

Workforce Management (WFM)

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